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Still stuck?
If you can't find what you're searching for, then send us a message!
I didn't receive a bonus (course, sample pack, gift card) that came with my order.
These go out in a separate email from your main purchase confirmation and sometimes land in spam or promotions. Contact support with your order email and we'll resend everything you're owed.
Purchased Spawn and can't find how to activate it? Click the link below and log in:
Related Questions
Do I need to own Scorch 1 to buy Scorch 2, or is it standalone?
Standalone. No Scorch 1 required.
Is there an upgrade discount for existing Scorch 1 owners?
Yes. Check your email for your discount code.
What's your refund policy?
Spawn, Scorch, Scorch 2, Octave Deluxe, and bundles are covered by a 14-day money-back guarantee from date of purchase. Contact support with your order number and we'll process it, typically within 3–5 business days.
Do you offer educational or student discounts?
Email support@saucewareaudio.com to discuss educational discounts, and keep an eye on our promotions for other sales.