We offer a full refund within 14 days of your purchase. If more than 14 days have passed, we're not able to refund the order.

To request one, email support@saucewareaudio.com with your order number and the email address you used at checkout. That's all we need.

If something isn't working:

If you're running into a technical issue, reach out before you ask for a refund and let us try to fix it first. Most install and activation problems take a few minutes to sort out, and honestly we'd rather get you up and running than take the product back. If we can't solve it, the refund is still there. And if we're still working on your issue when the 14 days are up, that's on us, not you.

What happens to your license:

When a refund goes through, the license is deactivated and the plugin will stop working on your machine. Just so there are no surprises later.

Timing:

We process refund requests within 48 hours. Once it's processed, the money goes back to the card or payment method you used at checkout. It usually takes up to 5 business days to show up on your end, depending on your bank. If it's been longer than that, email us and we'll chase it down for you.

Questions about any of this, email support@saucewareaudio.com We're around Monday to Saturday, until 5 p.m. Eastern.