What plugin formats do you support?
Scorch 2, Spawn, and Fusion X are available in both VST3 and AU.
Do I need to own Scorch 1 to buy Scorch 2, or is it standalone?
Standalone. No Scorch 1 required.
Is there an upgrade discount for existing Scorch 1 owners?
Yes. Check your email for your discount code.
I think I was charged twice. What do I do?
Contact support with your order number and we'll get it sorted.
My account on the website isn't showing my past orders.
The site login doesn't always sync with older purchases. Contact support with your order number(s) and we'll send direct links.
Do your plugins work in Pro Tools / support AAX?
We don't offer native AAX at this time. Our VST/AU files can be run in Pro Tools using a third-party wrapper like Blue Cat's Patchwork.
What's your refund policy?
Spawn, Scorch, Scorch 2, Octave Deluxe, and bundles are covered by a 14-day money-back guarantee from date of purchase. Contact support with your order number and we'll process it, typically within 3–5 business days.
Do you offer educational or student discounts?
Email support@saucewareaudio.com to discuss educational discounts, and keep an eye on our promotions for other sales.
Still stuck?
Send us a message and we'll get it fixed!