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Trifecta
What's your refund policy?
Spawn, Scorch, Scorch 2, Octave Deluxe, and bundles are covered by a 14-day money-back guarantee from date of purchase. Contact support with your order number and we'll process it, typically within 3–5 business days.
Do you offer educational or student discounts?
Email support@saucewareaudio.com to discuss educational discounts, and keep an eye on our promotions for other sales.
What if my plugin genuinely won't run on my system?
If a compatibility issue means you can't use the plugin (unsupported OS/DAW version, no AAX and a wrapper isn't a fit for you), reach out — we'd rather refund than leave you with something you can't use.
I didn't receive a bonus (course, sample pack, gift card) that came with my order.
These go out in a separate email from your main purchase confirmation and sometimes land in spam or promotions. Contact support with your order email and we'll resend everything you're owed.
I bought a bundle with multiple products. Where do I redownload everything?
Contact support and we'll confirm exactly what's on your order and send organized download links for each product in one reply.
I lost my serial key.
Contact support with the email you purchased under and we'll look it up for you.