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Purchase & Account
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Still stuck?
If you can't find what you're searching for, then send us a message!
My activation code isn't working / I'm getting a 401 error.
Log into the Customer Portal (https://portal.tryspawn.com/) and hit the refresh icon next to your activation code — it'll generate a fresh one. Make sure you're logged in with the same email you used at checkout.
Purchased Spawn and can't find how to activate it? Click the link below and log in:
Related Questions
What's your refund policy?
Spawn, Scorch, Scorch 2, Octave Deluxe, and bundles are covered by a 14-day money-back guarantee from date of purchase. Contact support with your order number and we'll process it, typically within 3–5 business days.
Do you offer educational or student discounts?
Email support@saucewareaudio.com to discuss educational discounts, and keep an eye on our promotions for other sales.
What if my plugin genuinely won't run on my system?
If a compatibility issue means you can't use the plugin (unsupported OS/DAW version, no AAX and a wrapper isn't a fit for you), reach out — we'd rather refund than leave you with something you can't use.
I didn't receive a bonus (course, sample pack, gift card) that came with my order.
These go out in a separate email from your main purchase confirmation and sometimes land in spam or promotions. Contact support with your order email and we'll resend everything you're owed.