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I think I was charged twice. What do I do?
Contact support with your order number and we'll get it sorted.
Related Questions
Do I need to own Scorch 1 to buy Scorch 2, or is it standalone?
Standalone. No Scorch 1 required.
Is there an upgrade discount for existing Scorch 1 owners?
Yes. Check your email for your discount code.
My account on the website isn't showing my past orders.
The site login doesn't always sync with older purchases. Contact support with your order number(s) and we'll send direct links.
What's your refund policy?
Spawn, Scorch, Scorch 2, Octave Deluxe, and bundles are covered by a 14-day money-back guarantee from date of purchase. Contact support with your order number and we'll process it, typically within 3–5 business days.