Your experience while using our products is our biggest priority. We'll get back to you within 24 hours of an inquiry. Please check below for details on support, refund policy and general FAQs.
Support
Frequently Asked Questions
- What is your refund policy?
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We offer a full money-back guarantee on all Sauceware products. Learn more
- How many licenses come with a plugin purchase??
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Licenses can be used on up to 2 devices. If you require more licenses, you’ll need to purchase an additional copy.
- What are the system requirements?
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OS X 10.10 or higher
Windows 7 or higher
Octave Deluxe comes in 32 and 64 bit VST, VST3 and AU format.
- Are sample packs royalty-free?
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The samples included gives you a non-exclusive license to use them in your productions however you see fit. Master Clearance Guaranteed. For more specific clearance questions, email support@saucewareaudio.com - Once we have the basic information regarding the usage we can advise on clearance terms and issue an agreement to you for signature.
- Are MIDI and Drum Kits royalty-free?
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Yes, the MIDI and drum kits included with Octave are royalty free.
- Student Discount
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Email support@saucewareaudio.com a copy of a valid student ID for a 10% discount on any product.